Privacy Policy
What this covers
Awkward Conversations (“we,” “us”) collects personal data through:
- The contact/booking form: Conversations, Consultancy, Share Resources, Connect with Directory, Media, and General enquiries
- Registration & membership: the Join flow, Community tier applications, and Account Dashboard
- The Resource Hub, search and content preferences, if a member is logged in
What we collect
|
Where |
What |
Why |
|---|---|---|
|
Contact form |
Name, email, and enquiry-specific details (e.g. which talk you’re enquiring about, organisation type) |
To respond to your enquiry |
|
Registration |
Name, email, password, membership tier selected |
To create and manage your account |
|
Community tier applications |
Organisation details, for verification |
Community tier is application-only and requires manual verification |
|
Account Dashboard |
Which Voices you’re tracking, content history |
To personalise your Hub experience |
Is this required?
Fields marked required on our forms are needed to respond to your enquiry or manage your account, you can’t submit without them. Everything else is optional.
Where your data goes
Every form submission creates or updates a contact in HubSpot, our CRM. Three fields are set automatically on the backend and aren’t visible to you when submitting: which enquiry type you used, that the lead came from the website, and a default “new” status for our internal follow-up. We don’t sell or share your data with anyone outside of running the business.
If you take the empathy assessment linked from our homepage, that happens on assessment.cognitivehumanity.com, a separate site with its own privacy policy, we don’t see your results.
How long we keep your information
We keep enquiry and account data for as long as your account is active, or for 24 months after your last contact with us if you don’t register an account. You can ask us to delete it sooner at any time.
Your rights
You can ask us what data we hold about you, ask us to correct it, or ask us to delete it, by emailing team@awkconversations.org. If you’ve registered for an account, you can also update most of this yourself via Account Dashboard → Edit Profile.
We’ll respond to access, correction, or deletion requests within 40 days, in line with Hong Kong’s Personal Data (Privacy) Ordinance.
Consent
By submitting the contact form, you’ll be asked to agree to this Privacy Policy via a checkbox before you can submit: this applies to the Communities, Conversations, Consultancy, Connect with Directory, Media, and General panels.
Marketing communications
We’ll only send you marketing emails (newsletters, event invites, updates) if you’ve separately opted in, agreeing to this Privacy Policy alone doesn’t sign you up for these. Every marketing email includes an unsubscribe link, and you can opt out anytime.
Cookies
When you visit our website we set a small number of cookies. The main one is our own visitor cookie, which stays on your device for 1 year. We use it for our own analytics (counting visits and which pages are viewed) and, if you have an account, your History tab can depend on it. We do not use it for advertising and we do not share it with advertisers.
We also use cookies that keep you signed in, and cookies set by services we embed or connect to, including HubSpot for our forms and Spotify for audio players. Those services set cookies under their own policies.
You can delete or block cookies in your browser at any time. The site will still work, but your History tab may show less. Full detail is in our Cookie Policy.
Changes to this policy
We’ll update the date at the top of this page if anything changes materially.
Last updated: 3 Oct 2026